Privacy Policy

1. Introduction

Aether Muse Creative Events L.L.C. (“we”, “us”, “our”) is committed to protecting the privacy of all visitors to our website and individuals who contact us or engage our services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with applicable laws in the United Arab Emirates and, where relevant, the General Data Protection Regulation (GDPR - Regulation EU 2016/679).

By using our website or submitting your information, you consent to this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

  • Name.

  • Email address.

  • Phone number.

  • Company.

  • Details about your event or enquiry.

  • Any additional information you choose to share via contact forms or email.

2.2 Automatically collected information

 Through cookies or analytics tools:

  • IP address.

  • Browser type.

  • Device information.

  • Pages viewed.

  • Time spent on the website.

  • General location data (non-exact).

2.3 Information related to service delivery

For clients and partners:

  • Billing information.

  • Contractual documents.

  • Project details.

  • Supplier contact data.

  • Payment confirmations (no card numbers).

We do not store or process sensitive financial information.

3. How We Use Your Information

We process personal data for the following purposes:

  • To respond to your enquiries and provide requested information.

  • To prepare proposals, budgets, or event concepts.

  • To manage bookings, project communications, and event logistics.

  • To maintain client and supplier relationships.

  • To comply with legal or regulatory obligations.

  • To improve our website, services, and communication practices.

  • For internal business operations (statistics, planning, quality control).

We do not sell, trade, or rent personal data.

4. Legal Basis (GDPR - Where Applicable)

For individuals located in the EU/EEA, we rely on the following legal grounds:

  • Performance of a contract.

  • Legitimate interests (business operations, client management).

  • Consent (when submitting a contact form).

  • Compliance with legal obligations.

5. Sharing Your Information

We may share personal data strictly as necessary:

  • With trusted suppliers or partners involved in your event (e.g., venues, artists, production teams).

  • With legal, financial, or regulatory authorities where required.

  • With technology providers such as email hosting, CRM systems, or website analytics tools.

All partners are required to use data responsibly and only for the intended purpose.

We do not permit any third party to use your data for marketing unless you explicitly consent.

6. International Transfers

As an international business working globally, your information may be transferred outside your country of residence. We ensure such transfers comply with applicable data-protection standards.

7. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: up to 24 months.

  • Client project data: up to 7 years (legal/business requirements).

  • Accounting records: per the UAE law.

  • Website analytics: anonymised or aggregated.

  • You may request deletion at any time (subject to legal requirements).

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Withdraw consent.

  • Object to certain processing.

  • Request data portability.

  • Lodge a complaint with a regulatory authority.

To exercise these rights, contact us.

9. Cookies

Our website may use essential and analytical cookies.

You may disable cookies through your browser settings; however, some features may be affected.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data from loss, misuse, or unauthorised access.

However, no online transmission or storage method is fully secure.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws or business practices. The latest version will always be available on our website.

13. Contact Us

For any questions or requests related to privacy:

Aether Muse Creative Events L.L.C.

Dubai, United Arab Emirates,

PO Box 261215